UAE's MoIAT deploys agentic AI to reform industrial services
The UAE Ministry of Industry and Advanced Technology (MoIAT) has convened an interactive council in Dubai, drawing in investors, manufacturers and suppliers to co-design improvements to government industrial services. The session is part of a broader programme to convert stakeholder feedback into a concrete action plan within a 100-day implementation window.
The council follows a Supply Chain Continuity Forum held in April, which was led by Minister Dr Sultan Ahmed Al Jaber and called for a shift from coordination to measurable delivery. The June council operationalises that mandate, with participants working through structured exercises including a Priority Board and a Stop-Start-Continue review to identify which procedures should be simplified, retired or reinforced.
Agentic AI at the centre
The most technically notable element of the announcement is MoIAT's stated direction to deploy agentic AI across its service infrastructure. Hassan Khalid Sabt, Director of Government Services at the Ministry, said this aligns with a UAE federal government framework targeting conversion of 50 per cent of federal operations and services to agentic AI models. Sabt said the system will analyse customer feedback and translate it into process changes, reducing documentation requirements and improving response times for industrial investors.
Agentic AI, in which AI systems autonomously plan and execute multi-step tasks rather than responding to individual prompts, is an emerging deployment model that several enterprise software vendors are now commercialising. Its application in government service delivery is at an early stage globally, and MoIAT's commitment to this architecture positions the UAE among the first national administrations to formally embed agentic workflows into industrial licensing and investor services.
Hasan Jasem Al Nowais, Undersecretary of the Ministry, said the council represented "a practical step toward strengthening the partnership with customers and converting their feedback into measurable development solutions," and linked the initiative to the UAE's Zero Bureaucracy directives and the Make it in the Emirates industrial strategy.
Market and policy context
The UAE's push to attract industrial investment sits within a competitive regional landscape in which Saudi Arabia's Vision 2030 industrial programme, Egypt's Special Economic Zones and Qatar's National Vision 2030 are all vying for manufacturing and supply-chain capital. The 100-day action plan framing is consistent with a regional trend toward time-bounded government reform commitments designed to signal pace to foreign investors.
The federal target of migrating half of government operations to agentic AI is an ambitious benchmark. Enterprise software vendors including ServiceNow, Salesforce and Microsoft have all positioned agentic AI as a core part of their government and public-sector offerings in 2025 and 2026. A federal mandate of this scale could draw procurement interest across that vendor landscape, as UAE agencies would need platforms capable of orchestrating agentic workflows across licensing, compliance and investor-journey functions.
MoIAT said the 2035 vision articulated by participants at the council includes paperless services, elimination of repetitive information requests, and fully proactive AI-assisted guidance for industrial companies. Whether the 100-day window produces publicly measurable service-level changes will be an early indicator of how the programme translates aspiration into delivery. The Ministry said it would publish an implementation plan addressing the priority challenges identified during the session.