Workvivo launches Seer people intelligence platform with new leadership
Workvivo by Zoom has launched Seer, a standalone people intelligence platform built on the employee-listening capabilities already embedded in its core product. The Cork-founded company says Seer is designed to close the gap between collecting employee feedback and demonstrating visible organisational change — a challenge it has quantified through a commissioned survey of more than 4,700 workers worldwide.
To lead the new product line, Workvivo has appointed Justin Black, previously head of Glint at Microsoft and LinkedIn and founder of Glint's People Science team, as Head of Seer. Two further senior hires accompany the announcement: Phil Murphy, formerly of Qualtrics, joins as Head of Growth, and Jaime Gonzales, who also has a background spanning Microsoft, LinkedIn, and Glint, takes the role of Principal People Scientist. The cluster of Glint alumni signals a deliberate attempt to import the leadership DNA of one of the category's best-known prior exits into the Workvivo organisation.
What the data says
Workvivo commissioned independent research firm TrendCandy to survey 4,736 frontline and desk employees globally in 2026. The resulting report, titled The Listening Gap, found that 62% of respondents are comfortable giving feedback, yet only 49% say they see meaningful change as a result, and just 42% believe leaders are held accountable for acting on it. The divergence is sharper for frontline workers: only 39% say they observe meaningful change from their feedback, compared with 54% of desk-based employees.
"The industry doesn't have a listening problem, it has an execution problem," said Justin Black. "When feedback does not lead to visible outcomes, it breaks trust. The next phase of this category is about impact and accountability, not just insight."
Seer is positioned by the company as addressing this gap through a combination of AI-powered, personalised manager dashboards, a mobile-first design intended to reach non-desk workers, and integration with Workvivo's existing communication and engagement tools. The platform aggregates signals from feedback, collaboration, and communication channels to give managers a consolidated view of workforce sentiment and suggested next actions.
Market context and competitive landscape
The employee experience software market is a crowded field. Workday, SAP SuccessFactors, Qualtrics, and Medallia all offer employee listening or engagement measurement capabilities at enterprise scale, while a number of specialist vendors — including Culture Amp, Glint (now folded into Microsoft Viva), and Leapsome — compete directly on continuous listening and people analytics. Workvivo's central argument is that standalone survey tools lack the contextual richness available to a platform that also handles day-to-day communication and engagement; Seer is the mechanism by which it attempts to convert that data advantage into differentiated insight.
Workvivo was acquired by Zoom in 2023, and that corporate relationship provides distribution leverage and enterprise credibility that most HR-tech startups cannot match. However, Zoom itself has navigated a post-pandemic reset in its core business, and the HR technology market is under cost scrutiny as enterprise buyers rationalise SaaS portfolios heading into 2027 budget cycles.
Regulatory and standards context
People intelligence platforms that aggregate behavioural signals from communication and collaboration tools are drawing increasing attention from data-protection regulators, particularly in the EU where Workvivo is headquartered. The GDPR's provisions on employee monitoring and profiling impose constraints on how continuously collected workplace data can be processed and on what legal basis. Vendors operating in this space — Seer included — will need to demonstrate that their AI-powered dashboards can be configured to comply with works-council consultation requirements across European jurisdictions. Workvivo has not published a detailed data-processing architecture for Seer, which will be a due-diligence question for enterprise buyers in regulated industries.